Patient Experience Coordinator
Patient Support | Front-End Operations | Customer Service
Reports to:
Compounding Lab Pharmacy Manager
Position Type:
Full-Time
Location:
Hawthorne Taylor Pharmacy & Medical Equipment
1520A Taylor St., Columbia, SC 29201
Store Hours of Operation:
Monday through Friday: 9 a.m. to. 6 p.m.
Saturdays: 9 a.m. to 1 p.m.
Job Summary
We are seeking dependable, professional, and service-oriented individuals to join our pharmacy team as full-time Patient Experience Coordinators. This role is ideal for someone who takes pride in helping others, communicates respectfully and courteously, and values professionalism in both appearance and conduct.
Patient Experience Coordinators rotate between several front-end operational roles within the pharmacy, including phone-based patient care coordination, prescription pick-up and drop-off, cashier responsibilities, and retail floor concierge duties. This team serves as the face and voice of the pharmacy and plays a critical role in creating a welcoming, organized, and patient-centered experience.
We believe old-fashioned customer service still matters. We are looking for individuals who naturally treat others with kindness, patience, professionalism, and respect and who take personal accountability for the quality of their work and interactions.
Pharmacy experience is not required. We are committed to training and supporting individuals who are dependable, coachable, and looking for the fulfillment of helping others.
About Our Culture
Our pharmacy is built on professionalism, respectful communication, personal accountability, and exceptional service. We believe patients should feel welcomed, cared for, and valued during every interaction.
Team members are expected to maintain a clean, tidy, and professional appearance, communicate courteously with patients and coworkers, and consistently demonstrate maturity, reliability, and initiative. We value employees who take pride in their work, maintain high standards, and are willing to go above and beyond to help others.
Core Responsibilities
Patient Communication & Call Management
- Answer incoming calls professionally and courteously
- Make outgoing patient calls regarding prescription status, scheduling, and follow-up needs
- Communicate clearly, respectfully, and compassionately with patients and providers
- Triage calls and patient concerns to the appropriate department
- Maintain accurate documentation and attention to detail
Prescription Pick-Up & Drop-Off
- Assist patients with prescription drop-off and pickup
- Coordinate prescription pickup scheduling
- Process transactions accurately and efficiently
- Provide a smooth, organized, and professional patient experience
- Support pharmacy workflow and front counter operations
Retail Floor & Concierge Responsibilities
- Greet all patients and customers warmly upon arrival
- Assist patients in navigating pharmacy services and departments
- Maintain organization and cleanliness throughout the retail floor
- Restock and maintain front-end inventory displays
- Assist elderly or mobility-limited patients when needed
- Help create a welcoming and professional environment at all times
What we are looking for
Qualifications
- Strong customer service and interpersonal communication skills
- Professional demeanor with respectful and courteous communication habits
- Clean, tidy, and professional appearance and conduct
- Strong organizational and multitasking abilities
- Ability to adapt and transition between multiple responsibilities throughout the day
- Dependable, accountable, and detail-oriented
- Basic computer proficiency and willingness to learn pharmacy systems
- Previous customer service, hospitality, or retail experience preferred
- Pharmacy experience is not required
Ideal Candidate Traits
- Respectful and service-minded
- Mature and dependable
- Self-motivated with strong personal accountability
- Professional in communication and presentation
- Team-oriented with a positive attitude
- Takes pride in cleanliness, organization, and visual aesthetic of retail displays and patient facing areas
- Takes initiative and willingly helps others without being asked
Bonus Traits (Preferred, Not Required)
- A natural sense for creating an organized, welcoming, and aesthetically pleasing retail floor
- Enjoys maintaining and improving the visual presentation and flow of a customer-facing space
- Takes pride in how a space looks, feels, and functions for patients and customers
Our company is an Equal Opportunity Employer and will consider all applicants for all positions equally without regard to race, age, sex, color, religion, national origin, sexual orientation, veteran status or disability.